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	<title>Team Building Blog &#187; Facilitator Insights</title>
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	<link>http://www.teambuildingprograms.com/blog</link>
	<description>Leadership Development, Team Building Programs, and Organizational Development</description>
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		<title>Three Stages of Group Process</title>
		<link>http://www.teambuildingprograms.com/blog/three-stages-of-group-process/</link>
		<comments>http://www.teambuildingprograms.com/blog/three-stages-of-group-process/#comments</comments>
		<pubDate>Fri, 13 Jul 2007 19:07:42 +0000</pubDate>
		<dc:creator>Erik Henyon - OWLS CEO</dc:creator>
				<category><![CDATA[Facilitator Insights]]></category>

		<guid isPermaLink="false">http://www.teambuildingprograms.com/blog/?p=8</guid>
		<description><![CDATA[Group Dynamics and Leadership By: Meg, OWLS Senior Facilitator Any group of people that interact together go through a process in their development to becoming a group that works well together. It is beneficial for leaders to have an understanding of group dynamics. With a solid understanding of group dynamics a good leader will have [...]]]></description>
			<content:encoded><![CDATA[<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman"><strong>Group Dynamics and Leadership</strong></font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">By: Meg, OWLS Senior Facilitator</font></p>
<p><font face="Times New Roman">Any group of people that interact together go through a process in their development to becoming a group that works well together. It is beneficial for leaders to have an understanding of group dynamics. With a solid understanding of group dynamics a good leader will have a better understanding of how his or her team is progressing and what he or she can do to facilitate positive outcomes.</font></p>
<p><font face="Times New Roman">According to Gerald Corey (1995), there are typically two types of groups, open and closed. Closed groups are limited to specific people. No other people are introduced to the workings of the group until the completion of the project. Open groups allow different people to participate in the group at different times. The people who began and end the project may be different, although some members are typically present for the entire process. Group development moves quicker in closed groups then open groups. In closed groups the individuals identify their roles within the group and are able to develop them quicker then when new people are introduced. The introduction of new people can create competition for certain roles, thus distracting the group from its goals. Also, in closed groups trust is established quicker as the individuals get to know each others strengths and weakness.</font></p>
<p><font face="Times New Roman">Most scholars of group dynamics acknowledge distinctive changes in group process. Corey (1995) uses a four-stage model: An Initial Stage, a Transition Stage, a Working Stage, and Final Stage.</font></p>
<p><font face="Times New Roman"><span>The Initial Stage</span> is one of orientation and exploration. Group members identify expectations and develop goals, both personally and as outcomes for the group. Typically people experience feelings of varying degrees of anxiety and concern about how they will fit into the group and if they will be socially accepted into this specific group of people. The leader’s role is to provide guidance by identifying specific goals and expectations of members, keeping in mind that inclusion and identity are going to be important in developing trust and a cohesion. A leader can best do this by role modeling trust in the individuals, the group, and him or her self. The leader must demonstrate the ability to listen to individual’s concerns and acknowledge thoughts and feelings.</font></p>
<p><font face="Times New Roman"><span>The Transition stage</span> has been described as the point where members, “struggle for power and establishment of a pecking order” (Yalom, 1985). At this stage there are often feelings of competition, rivalry, and division of responsibility. Some people will be uncomfortable with the conflict, which is typical of this stage. It is the leader’s job to remember that conflict is an opportunity for growth and the development of trust and integrity. The leader should help maintain good communication between members and encourage them to work out conflicts professionally and respectfully. The leader’s job is to provide balance and support. The Transition stage is the most uncomfortable stage, but also the most important, as it prepares the group for the next stage which is were productivity flourishes.</font></p>
<p><font face="Times New Roman"><span>The working stage </span>is one of cohesion and productivity. This stage is action oriented and the stage where the tasks are completed and goals are reached. There is a feeling of solidarity and cohesion. Roles have been established and members know what to expect from each other and themselves. The leader’s main role, at this point, is to provide constructive feedback and support as goals are met.</font></p>
<p><font face="Times New Roman"><span>The Final Stage</span> is defined by consolidation and termination. Goals have been met and the process has been completed. The leader should help members identify strengths and encourage them to use them in future requirements.</font></p>
<p><font face="Times New Roman">The amount of time a group takes to move through the stages varies on the group and the individuals in the group. Ideally, a leader wants a group to move quickly through the first two stages so that they can get to the working stage, where most productivity takes place. When a group has an experience together it enhances cohesion and develops trust. For example, in the movie, Little Miss Sunshine, the dysfunctional family takes a trip together. They have some adventures, or misadventures, that force them to work together. Each individual’s strengths are used to support one another and by the end of the movie they are functioning much more like a healthy family. </font></p>
<p><font face="Times New Roman">Experiences that create cohesion help groups move through the stages more quickly. Team buildings that challenge a group outside of their typical environment can accelerate the rate of group dynamics. Generally, in a well-facilitated team building, individual’s strengths are allowed to surface. Groups develop trust and move into the working stage rather quickly. In the final stage the facilitator helps the group identify what they’ve learned and how they can apply it to their working environments. Team buildings help leaders understand their role better, as well as the roles of each group member.</p>
<p></font><font face="Times New Roman">In conclusion, there are stages that a group passes through, as they become a working group. A basic understanding of group development increases a leader’s ability to lead a group in a manner that allows the group to function at it’s highest potential.</font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Corey, G. (1995). <em>The Theory and Practice of Group Counseling 4<sup>th</sup> Edition.</p>
<place w:st="on"></place><city w:st="on"></city>Belmont<span style="font-style: normal">, <state w:st="on"></state>CA</span><span style="font-style: normal">: Brooks/Cole Pub.</span></em></font></p>
<p><font face="Times New Roman">Yalom, I.D. (1985). <em>The Theory and Practice of Group Psychotherapy</em>. New York: HarperCollins Pub.</font></p>
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		<title>Accelerated Learning – Part II</title>
		<link>http://www.teambuildingprograms.com/blog/accelerated-learning-%e2%80%93-part-ii/</link>
		<comments>http://www.teambuildingprograms.com/blog/accelerated-learning-%e2%80%93-part-ii/#comments</comments>
		<pubDate>Thu, 12 Jul 2007 19:59:14 +0000</pubDate>
		<dc:creator>Erik Henyon - OWLS CEO</dc:creator>
				<category><![CDATA[Facilitator Insights]]></category>

		<guid isPermaLink="false">http://www.teambuildingprograms.com/blog/?p=11</guid>
		<description><![CDATA[Accelerated Learning – Part II By: Donna, OWLS Senior Facilitator   In our last article, I covered the challenges learning organizations are facing in today’s competitive environment where employees have to assimilate and apply new information at insane rates, with limited resources, in often uninspiring and sterile learning environments. I also discussed the possibility of [...]]]></description>
			<content:encoded><![CDATA[<p><font face="Times New Roman">Accelerated Learning – Part II<br />
By: Donna, OWLS Senior Facilitator<br />
 <br />
In our last article, I covered the challenges learning organizations are facing in today’s competitive environment where employees have to assimilate and apply new information at insane rates, with limited resources, in often uninspiring and sterile learning environments. I also discussed the possibility of looking at a solution to these problems that may be superior to anything else that’s ever surfaced in the field of education and corporate training. I introduced a methodology known as Accelerated Learning, short for AL, and the history of this unique approach to learning and education.</font><font face="Times New Roman">Today, let me explore the practical applications of <state w:st="on"></state></font><font face="Times New Roman"></p>
<place w:st="on"></place>AL as it pertains to learners, trainers, and organizations in every industry niche. A brain is a brain, no matter where it’s being used, and learning faster and thinking better is directly linked to how we stimulate the brain, the body and the emotions.Training challenges and <state w:st="on"></state>AL solutions:It is not possible to discuss the many and varied building blocks of the <state w:st="on"></state></p>
<place w:st="on"></place>AL methodology in this brief article. Instead, let us consider a few scenarios that typically impede effective learning and how <state w:st="on"></state></p>
<place w:st="on"></place>AL would be used to address those challenges. While not providing a complete solution, the point is to illustrate some of the important characteristics of <state w:st="on"></state></p>
<place w:st="on"></place>AL, and provide some practical applications.Problem: High pressure on learners to perform well and learn massive amounts of information in a short time.Learners frequently bemoan the “high-stress” factor of the courses they are required to attend. They become victims of information-cramming, and yet are still expected to score well on tests designed to chart their comprehension, and in some cases, competency with the course material.</p>
<p>AL Solution: Create a low-stress environment, where it’s acceptable to make mistakes, yet success is desired and expected. Employ NLP (Neuro-linguistic programming) right from the beginning to enhance learner confidence and self-esteem regarding the ability to be successful. Prepare the physical learning environment in such a manner that a calming and relaxing effect is achieved on the nervous system. Build positive rapport between participants to break down the sense of threat and competition. These are just a few examples.</p>
<p>Problem: Lack of learner “buy-in&#8221;.</p>
<p>I once coached a trainer who explained that her students showed open hostility when “forced” to take a course outlining a new computer system the organization had adopted. I discovered that her students didn’t know how this new system could help save them valuable time, both in the short and long term. I suggested she include this discussion in her introduction. Wow, did that small change make a difference.</p>
<p>AL Solution: Make the subject-matter relevant—people are open to learning when they see the reason and the benefits. Always discuss WIIFM (what’s in it for me) at the beginning of each session. Help learners to see how their full participation will maximize personal rewards and benefits. A specific process is used to accomplish this objective.</p>
<p>Problem:  Learners are kept physically and mentally passive and must endure extended, mind-numbing lectures (with or without PowerPoint).</p>
<p>Training courses are still for the most part delivered in a traditional “lecture” format. The trainer talks most of the time. Visual aids such as over-head slides and PowerPoint slides (and even video clips) have improved over the years, but participants are still expected to sit, listen and read (or stare at a computer screen) for hours. Q&amp;A and group discussions break some of the monotony. However, for the most part, the course is a struggle to get through for those who are not wired for drawn-out lectures. And that’s all of us.</p>
<p>AL Solution: Present information in multiple ways to reach different learning styles (visual, auditory and kinesthetic) and learning preferences (left brain vs. right brain, for example). Get learners physically involved and orchestrate sessions with a variety of learning activities that are relevant to the material. When needed, use physical and mental energizers to help participants shift into high gear.</p>
<p>Problem:  No time for reflection and integration of information into the long-term memory.</p>
<p>Often, learners are given new information at break-neck speeds, and no time is allotted during the course for reflection on the content and what it means to them personally, or how they might apply it in their jobs. They are typically expected to do this afterwards. Unfortunately, as most of us know, if information is not reviewed in a timely fashion, it fades quickly.</p>
<p>AL Solution: Firstly, review key points often. Secondly, allow learners to “make meaning.” In other words, allow them to reflect on what they’re learning and focus on the relevance and usefulness of the information for them individually, and as it pertains to the job. This is achieved through group and partner activities, individual reflection exercises, and debriefing sessions.</p>
<p>A Study In Retention:</p>
<p>Next, let’s consider a valuable study that explores retention rates. According to the study, we retain: It is extremely difficult for instructors to relinquish being the central focus, the source of knowledge, the one in charge of the classroom, and the speaker. It requires a shift in perspective to allow participants to play a more central and self-directed role that naturally activates deeper involvement with the course material. If the participants get to “say and do,” isn’t the trainer in danger of losing control of the group?  Not really. When the right kind of control is placed in the hands of participants, when they are free to create, innovate and express themselves, consequently respect and control is given back to the instructor. This is a little bit like magic, and it always works when orchestrated properly for optimal results.</p>
<p>Accelerated Learning framework:</p>
<p>Competent AL trainers follow a framework that may vary in form, but generally speaking, contains the same components. Put learners in a resourceful state of mind. Help them to connect with the learning. Enroll them on every level. Set them up for success. Present material in a variety of ways to make information easy to assimilate. Develop innovative and creative approaches to sharing the content. Stimulate emotions and imagination as facts and figures are being presented. Variety, discovery, and involvement are key factors at this stage. Allow learners to interact with the material. Facilitate “learning by doing.”</p>
<p>Through experimenting with, exploring, and personalizing the content via hands-on processes, learners begin to gain “ownership” of the material. Let them show what they know. Advancing to the next level, learners are involved in activities that give them opportunities to demonstrate their mastery of new skills and knowledge. They are self-directed to a large degree, and how they choose to define, combine, and finally express the material is individualized and meaningful to them personally. Give them time to reflect on the learning experience, and how it is applicable to real-life situations. Prepare them to integrate skills and knowledge in practical and purposeful ways. Celebrate and reinforce the achievements accomplished in the learning program.</p>
<p>It is important to understand that Accelerated Learning is not a hodge-podge of activities and games that produce mediocre results. You need to understand how and when a particular element should be introduced, and the theory behind it. <state w:st="on"></state></p>
<place w:st="on"></place></font></p>
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		<title>Accelerated Learning &#8211; Part 1</title>
		<link>http://www.teambuildingprograms.com/blog/accelerated-learning-part-1/</link>
		<comments>http://www.teambuildingprograms.com/blog/accelerated-learning-part-1/#comments</comments>
		<pubDate>Thu, 12 Jul 2007 18:28:39 +0000</pubDate>
		<dc:creator>Erik Henyon - OWLS CEO</dc:creator>
				<category><![CDATA[Facilitator Insights]]></category>

		<guid isPermaLink="false">http://www.teambuildingprograms.com/blog/?p=7</guid>
		<description><![CDATA[Accelerated Learning By: Donna, Senior OWLS Facilitator As a training consultant, I have listened to many clients describe the various types of challenges they face relating to training and professional development for employees. These challenges can be loosely grouped under 3 categories; the Learners, the Trainers, and the Course Content.  The Learners:  Learners seldom arrive [...]]]></description>
			<content:encoded><![CDATA[<p><font face="Times New Roman"><strong>Accelerated Learning<br />
</strong>By: Donna, Senior OWLS Facilitator</p>
<p></font><font face="Times New Roman"><span style="color: black"><font face="Times New Roman">As a training consultant, I have listened to many clients describe the various types of challenges they face relating to training and professional development for employees. These challenges can be loosely grouped under 3 categories; the Learners, the Trainers, and the Course Content.</font></span><font face="Times New Roman"> </p>
<p></font></font><strong><span style="color: black"><font face="Times New Roman">The Learners:</font></span></strong><span style="color: black"><font face="Times New Roman"> <br />
</font></span><span style="color: black"><span style="color: black"><font face="Times New Roman"><br />
Learners seldom arrive at a training session with a receptive disposition, eager to learn, and 100% focused on the task at hand. It’s not uncommon that course participants exhibit some of the following:</font></span><font face="Times New Roman"><span style="color: black"> </span></font></span></p>
<ul type="disc" style="margin-top: 0in">
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Lack of motivation</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Lack of interest</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Active and/or passive resistance</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Behavioral “issues”</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Lack of comprehension and retention of course material</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">An inability to apply the learning to the workplace</font></li>
</ul>
<p><strong><font face="Times New Roman">The Trainers:</font></strong><span><br />
</span><br />
<font face="Times New Roman">The majority of trainers working in companies today do not have formal training in instruction, facilitation, and course design. They are subject matter experts promoted to a position as a “training specialist.” They may have the best intentions and may know their subject matter very well, but often lack the needed tools and skills. Poorly designed PowerPoint slides, long lectures, limited participant involvement, and information cramming are common factors in training execution. More often than not, learners are left confused, overwhelmed, and disenchanted. This type of training can be severely ineffective and a waste of training dollars. I hear many trainers say that it’s easy to fall into the trap of doing what they’ve always done even though they keep getting the same dismal results in the classroom. Their defense is that they simply don’t know of any other way to get the job done. This is understandable. In addition, lack of constructive feedback from peers and superiors leads to an absence of self-awareness on the part of the trainer. And should feedback be given, then there’s the challenge of how to implement the changes required.</font></p>
<p><font face="Times New Roman"><strong>The Course Content:</strong> </font></p>
<p><font face="Times New Roman">I also hear complaints that there’s not enough time to teach everything in a course which results in “data-dumping.” Add to this, course material which can often be complex, highly technical or just plain “dry” and it becomes clear why <span style="color: black">learners focus more on the next coffee break than the course content. As if the above challenges weren’t enough, training managers often have the added pressure of showing a return on investment for the resources pumped into training initiatives. </span>Does any of this sound familiar? Now, imagine for a moment, a completely different scenario…  </font><span></span><span></span><span><strong><font face="Times New Roman">The dawn of a new horizon:</font></strong><span><font face="Times New Roman"> </font></span></span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Imagine learners/employees who are highly motivated, enthusiastic and contributing positively to course objectives. Imagine learners/employees who can efficiently apply skills and knowledge back in the workplace and produce a better product or service. Imagine trainers who can motivate and inspire learners/employees and draw out the best in them through a variety of advanced facilitation techniques and presentation tools. </font></p>
<p><font face="Times New Roman">Imagine a course curriculum that’s described as fun, interactive and hands-on. But more importantly, imagine a learning environment where attendees can relax, be open and receptive, collaborate with others, and yet learn at a rapid rate by tapping into their unlimited brain potential.</font></p>
<p><strong><font face="Times New Roman">Does all of this sound unrealistic? Too good to be true? The Twilight zone?</font></strong><font face="Times New Roman"> </font></p>
<p><font face="Times New Roman">What if I told you that there is a way to achieve all the above, and to do so without new, expensive technology and unreasonable sacrifice? Welcome to the world of Accelerated Learning (AL)—a multi-faceted approach to learning and an instructional technology whose time has come, according to the American Society for Training and Development (ASTD).I stand behind this methodology with firm conviction and have proven to many clients that an ‘ideal scenario’ is indeed within reach for every organization that systematically integrates the core principles of Accelerated Learning (AL) into their program portfolio. Verifiable success has been demonstrated in applying</font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">
<place w:st="on"></place><state w:st="on"></state><font face="Times New Roman"><state w:st="on"></state></p>
<place w:st="on"></place>AL, even in a challenging training environment, regardless of industry specialization, topic focus, delivery format, or learners&#8217; level of skill. To clarify, Accelerated Learning is not synonymous with “Adult Learning.” Accelerated Learning is broader, more diverse, and uses specific elements and a particular (although sometimes varied) framework. </font></p>
<p><font face="Times New Roman">So what is AL?</font></p>
<p><strong><font face="Times New Roman">Accelerated Learning—A brief introduction</font></strong><span><br />
</span><br />
<font face="Times New Roman">Accelerated learning originated with Professor Georgi Lozanov, a psychiatrist and psychotherapist from</font><font face="Times New Roman"></p>
<place w:st="on"></place><country-region w:st="on"></country-region>Bulgaria. He taught foreign languages in the 1960s using music, relaxation, visual aids and positive suggestion. He named his work “Suggestopedia.” Colin Rose of <country-region w:st="on"></country-region><country-region w:st="on"></country-region>England, coined the term Accelerated Learning in the 1980s and since then, many training professionals and educators across the world have adapted</p>
<place w:st="on"></place><state w:st="on"></state><state w:st="on"></state></p>
<place w:st="on"></place>AL to their unique situations and environments of learning. It has been an ongoing experiment in distilling best practices into a coherent and fluid format, and today many institutions enjoy the immense benefits as a result of this pioneering foray into unknown territory.</p>
<place w:st="on"></place><state w:st="on"></state><state w:st="on"></state></p>
<place w:st="on"></place>AL encompasses a broad spectrum of learning methodologies, instructional techniques, and fields of study, including but not limited to: </font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Neuroscience (brain research)<br />
Whole Brain learning/teaching<br />
MindMapping® Tool<br />
Learning styles (visual, auditory, kinesthetic)<br />
Multiple intelligences (a learning theory developed by Harvard psychologist, Dr. Howard Gardner)<br />
Neuro-linguistic Programming (NLP)<br />
The role of the subconscious and conscious minds in learning<br />
The role of music in learning<br />
The role of emotions in learning<br />
Movement in learning<br />
Educational kinesiology (Brain Gym®)</font></p>
<p><font face="Times New Roman">Each category has it’s own branches and subsets of study. In essence, this research tells us that learning is not a passive process of consuming information, but an active process of creating knowledge.</font></p>
<p><font face="Times New Roman">AL is now more and more coming into the ‘mainstream’ arena, utilized and promoted by organizations such as the American Society for Training and Development (ASTD) and the American Management Association. So how does</p>
<place w:st="on"></place><state w:st="on"></state><state w:st="on"></state></p>
<place w:st="on"></place>AL apply to your situation? How does it produce the “ideal” scenario for trainers, learners, and companies that balk at throwing training dollars into a dark hole? We will outline the elements of</p>
<place w:st="on"></place><state w:st="on"></state><state w:st="on"></state></p>
<place w:st="on"></place>AL in our next article. Stay tuned!</font></p>
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		<title>Feedback Matters</title>
		<link>http://www.teambuildingprograms.com/blog/feedback-matters/</link>
		<comments>http://www.teambuildingprograms.com/blog/feedback-matters/#comments</comments>
		<pubDate>Thu, 12 Jul 2007 17:58:31 +0000</pubDate>
		<dc:creator>Erik Henyon - OWLS CEO</dc:creator>
				<category><![CDATA[Facilitator Insights]]></category>

		<guid isPermaLink="false">http://www.teambuildingprograms.com/blog/?p=6</guid>
		<description><![CDATA[The Art of Giving Feedback By: Betsy, Senior OWLS Facilitator   As a facilitator in experiential training and organizational development for over twenty years, I have the great fortune of meeting a diverse pool of professionals, managers, and leaders from a variety of successful businesses. My training endeavors have provided me with partnerships with state [...]]]></description>
			<content:encoded><![CDATA[<p><font face="Times New Roman"><strong>The Art of Giving Feedback</strong><br />
By: Betsy, Senior OWLS Facilitator<br />
 <br />
</font><font face="Times New Roman">As a facilitator in experiential training and organizational development for over twenty years, I have the great fortune of meeting a diverse pool of professionals, managers, and leaders from a variety of successful businesses. </font><font face="Times New Roman"><font face="Times New Roman">My training endeavors have provided me with partnerships with state governors and their cabinets, Fortune 500 company staff, and smaller non-profit businesses; all embarking on experiential training as a vehicle to improve their skills, learn from mistakes made, and optimize their successes.</font></font><font face="Times New Roman"> </font><font face="Times New Roman"><font face="Times New Roman">From short 2 hour “hands-on” learning seminars to week-long expeditions which include mountaineering and rock climbing, the beauty of experiential training lies in the concrete ability to witness and reinforce effective behaviors, to identify needed behaviors and skills for improvement, and to provide immediate and direct feedback to trainees.<span>  </span>All within a setting of what is happening <em>NOW</em>.</font></font><font face="Times New Roman"><font face="Times New Roman"></p>
<p></font><font face="Times New Roman"><font face="Times New Roman">In this 20+ year journey with experiential training, I regularly witness a common thread among these varied constituents.<span>  </span>My observation is that many people struggle to communicate directly with each other.<span>  </span>I believe that effective communication skills are essential for optimizing success at work (and home). </font><font face="Times New Roman">At OWLS, we work with each company to determine their goals for training.<span>  </span>Often, this includes enhancing communication skills.<span> </p>
<p></span>For this discussion, I am going to focus on the skill of giving and receiving feedback.<span>  </span>On many of our programs, we provide the opportunity for the participant to assume a leadership role.<span>  </span>The “leader” evaluates his or her own performance following a problem-solving activity and then elicits direct feedback from their team members.<span>  </span>This gives the entire team the opportunity to practice direct communication skills which are sometimes avoided in the workplace.<span>  </span>The team can also strategize how to bring this important skill into more effective use back on the job.</p>
<p></font></font></font><font face="Times New Roman"><font face="Times New Roman"><font face="Times New Roman">“Feedback matters.<span>  </span>The only way for people to get better at what they do is for the people they work for to provide candid, timely performance evaluation.<span>  </span>In today’s environment, you have to evaluate what’s changing and what’s staying the same, what’s working, and what’s no longer working” (Bruce Tulgan, FAST Feedback, 1998 HRD Press).<span> </p>
<p></span>Anne Saunier, Sibson &amp; Co., states, “If you have ideas and information that will help someone to perform better, it’s hostile not to share them.”</font><font face="Times New Roman"><font face="Times New Roman">Gina Imperato of FAST Company (Issue 17, August 1998, p. 144), makes these points:</font></font></font></font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Feedback is not about forms</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Feedback delayed is feedback denied</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Feedback is where you find it</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Giving people a raise is not the same as giving them feedback</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Always get feedback on your feedback</font></p>
<p><font face="Times New Roman">Basic guidelines for giving feedback include: (McGill and Beatty, Action learning: A practitioner’s guide, London, Logan Page, 1994, p 159-163):</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Be clear about what you want to say</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Emphasize the positive</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Be specific, use concrete examples</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Focus on behavior rather than the person</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Refer to behavior that can be changed</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Own the feedback – use “I” statements</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Avoid generalizations – avoid “always,” “never,” etc.</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Be careful with advise, they may not hear it anyway</font></p>
<p><font face="Times New Roman">On receiving feedback (Human Resources at MIT):</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">If you’re not being offered enough feedback, ask for it!</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Four reasons to get feedback<br />
<span>            </span>For motivation and focus<br />
<span>            </span>Keep moving in the right direction<br />
<span>            </span>Improve your performance<br />
<span>            </span>Extend responsibilities</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Take an inventory of your personal and professional goals</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Listen</font></p>
<p style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; tab-stops: list .5in" class="MsoNormal"><span style="font-family: Arial"><span>•<span style="font: 7pt 'Times New Roman'">         </span></span></span><font face="Times New Roman">Feedback is a two-way street, participate!</font></p>
<p><font face="Times New Roman">In an experiential training setting, feedback skills can be taught, practiced, and then linked back to the work environment.<span>  </span>Giving and receiving feedback involves a degree of risk and vulnerability.<span>  </span>The “safe” environment of these off-site trainings, including in-depth “debriefs” of each activity, allows for news ways of thinking about work and planning for implementation of new skills specific to each work setting. </font></p>
<p><font face="Times New Roman">I hope you’ll join us on an OWLS corporate learning adventure!</font></p>
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