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Accelerated Learning – Part 1

Accelerated Learning
By: Donna, Senior OWLS Facilitator

As a training consultant, I have listened to many clients describe the various types of challenges they face relating to training and professional development for employees. These challenges can be loosely grouped under 3 categories; the Learners, the Trainers, and the Course Content. 

The Learners: 

Learners seldom arrive at a training session with a receptive disposition, eager to learn, and 100% focused on the task at hand. It’s not uncommon that course participants exhibit some of the following:
 

  • Lack of motivation
  • Lack of interest
  • Active and/or passive resistance
  • Behavioral “issues”
  • Lack of comprehension and retention of course material
  • An inability to apply the learning to the workplace

The Trainers:

The majority of trainers working in companies today do not have formal training in instruction, facilitation, and course design. They are subject matter experts promoted to a position as a “training specialist.” They may have the best intentions and may know their subject matter very well, but often lack the needed tools and skills. Poorly designed PowerPoint slides, long lectures, limited participant involvement, and information cramming are common factors in training execution. More often than not, learners are left confused, overwhelmed, and disenchanted. This type of training can be severely ineffective and a waste of training dollars. I hear many trainers say that it’s easy to fall into the trap of doing what they’ve always done even though they keep getting the same dismal results in the classroom. Their defense is that they simply don’t know of any other way to get the job done. This is understandable. In addition, lack of constructive feedback from peers and superiors leads to an absence of self-awareness on the part of the trainer. And should feedback be given, then there’s the challenge of how to implement the changes required.

The Course Content:

I also hear complaints that there’s not enough time to teach everything in a course which results in “data-dumping.” Add to this, course material which can often be complex, highly technical or just plain “dry” and it becomes clear why learners focus more on the next coffee break than the course content. As if the above challenges weren’t enough, training managers often have the added pressure of showing a return on investment for the resources pumped into training initiatives. Does any of this sound familiar? Now, imagine for a moment, a completely different scenario…  The dawn of a new horizon: 

Imagine learners/employees who are highly motivated, enthusiastic and contributing positively to course objectives. Imagine learners/employees who can efficiently apply skills and knowledge back in the workplace and produce a better product or service. Imagine trainers who can motivate and inspire learners/employees and draw out the best in them through a variety of advanced facilitation techniques and presentation tools. 

Imagine a course curriculum that’s described as fun, interactive and hands-on. But more importantly, imagine a learning environment where attendees can relax, be open and receptive, collaborate with others, and yet learn at a rapid rate by tapping into their unlimited brain potential.

Does all of this sound unrealistic? Too good to be true? The Twilight zone? 

What if I told you that there is a way to achieve all the above, and to do so without new, expensive technology and unreasonable sacrifice? Welcome to the world of Accelerated Learning (AL)—a multi-faceted approach to learning and an instructional technology whose time has come, according to the American Society for Training and Development (ASTD).I stand behind this methodology with firm conviction and have proven to many clients that an ‘ideal scenario’ is indeed within reach for every organization that systematically integrates the core principles of Accelerated Learning (AL) into their program portfolio. Verifiable success has been demonstrated in applying

AL, even in a challenging training environment, regardless of industry specialization, topic focus, delivery format, or learners’ level of skill. To clarify, Accelerated Learning is not synonymous with “Adult Learning.” Accelerated Learning is broader, more diverse, and uses specific elements and a particular (although sometimes varied) framework.

So what is AL?

Accelerated Learning—A brief introduction

Accelerated learning originated with Professor Georgi Lozanov, a psychiatrist and psychotherapist from

Bulgaria. He taught foreign languages in the 1960s using music, relaxation, visual aids and positive suggestion. He named his work “Suggestopedia.” Colin Rose of England, coined the term Accelerated Learning in the 1980s and since then, many training professionals and educators across the world have adapted

AL to their unique situations and environments of learning. It has been an ongoing experiment in distilling best practices into a coherent and fluid format, and today many institutions enjoy the immense benefits as a result of this pioneering foray into unknown territory.

AL encompasses a broad spectrum of learning methodologies, instructional techniques, and fields of study, including but not limited to: 

Neuroscience (brain research)
Whole Brain learning/teaching
MindMapping® Tool
Learning styles (visual, auditory, kinesthetic)
Multiple intelligences (a learning theory developed by Harvard psychologist, Dr. Howard Gardner)
Neuro-linguistic Programming (NLP)
The role of the subconscious and conscious minds in learning
The role of music in learning
The role of emotions in learning
Movement in learning
Educational kinesiology (Brain Gym®)

Each category has it’s own branches and subsets of study. In essence, this research tells us that learning is not a passive process of consuming information, but an active process of creating knowledge.

AL is now more and more coming into the ‘mainstream’ arena, utilized and promoted by organizations such as the American Society for Training and Development (ASTD) and the American Management Association. So how does

AL apply to your situation? How does it produce the “ideal” scenario for trainers, learners, and companies that balk at throwing training dollars into a dark hole? We will outline the elements of

AL in our next article. Stay tuned!

Feedback Matters

The Art of Giving Feedback
By: Betsy, Senior OWLS Facilitator
 
As a facilitator in experiential training and organizational development for over twenty years, I have the great fortune of meeting a diverse pool of professionals, managers, and leaders from a variety of successful businesses. My training endeavors have provided me with partnerships with state governors and their cabinets, Fortune 500 company staff, and smaller non-profit businesses; all embarking on experiential training as a vehicle to improve their skills, learn from mistakes made, and optimize their successes. From short 2 hour “hands-on” learning seminars to week-long expeditions which include mountaineering and rock climbing, the beauty of experiential training lies in the concrete ability to witness and reinforce effective behaviors, to identify needed behaviors and skills for improvement, and to provide immediate and direct feedback to trainees.  All within a setting of what is happening NOW.

In this 20+ year journey with experiential training, I regularly witness a common thread among these varied constituents.  My observation is that many people struggle to communicate directly with each other.  I believe that effective communication skills are essential for optimizing success at work (and home). At OWLS, we work with each company to determine their goals for training.  Often, this includes enhancing communication skills. 

For this discussion, I am going to focus on the skill of giving and receiving feedback.  On many of our programs, we provide the opportunity for the participant to assume a leadership role.  The “leader” evaluates his or her own performance following a problem-solving activity and then elicits direct feedback from their team members.  This gives the entire team the opportunity to practice direct communication skills which are sometimes avoided in the workplace.  The team can also strategize how to bring this important skill into more effective use back on the job.

“Feedback matters.  The only way for people to get better at what they do is for the people they work for to provide candid, timely performance evaluation.  In today’s environment, you have to evaluate what’s changing and what’s staying the same, what’s working, and what’s no longer working” (Bruce Tulgan, FAST Feedback, 1998 HRD Press). 

Anne Saunier, Sibson & Co., states, “If you have ideas and information that will help someone to perform better, it’s hostile not to share them.”Gina Imperato of FAST Company (Issue 17, August 1998, p. 144), makes these points:

         Feedback is not about forms

         Feedback delayed is feedback denied

         Feedback is where you find it

         Giving people a raise is not the same as giving them feedback

         Always get feedback on your feedback

Basic guidelines for giving feedback include: (McGill and Beatty, Action learning: A practitioner’s guide, London, Logan Page, 1994, p 159-163):

         Be clear about what you want to say

         Emphasize the positive

         Be specific, use concrete examples

         Focus on behavior rather than the person

         Refer to behavior that can be changed

         Own the feedback – use “I” statements

         Avoid generalizations – avoid “always,” “never,” etc.

         Be careful with advise, they may not hear it anyway

On receiving feedback (Human Resources at MIT):

         If you’re not being offered enough feedback, ask for it!

         Four reasons to get feedback
            For motivation and focus
            Keep moving in the right direction
            Improve your performance
            Extend responsibilities

         Take an inventory of your personal and professional goals

         Listen

         Feedback is a two-way street, participate!

In an experiential training setting, feedback skills can be taught, practiced, and then linked back to the work environment.  Giving and receiving feedback involves a degree of risk and vulnerability.  The “safe” environment of these off-site trainings, including in-depth “debriefs” of each activity, allows for news ways of thinking about work and planning for implementation of new skills specific to each work setting.

I hope you’ll join us on an OWLS corporate learning adventure!